1. We have a clear vision in writing that has been properly communicated and is shared by everyone. | | | | | |
2. Our core values are clear, and we are hiring, reviewing, rewarding and firing around them. | | | | | |
3. Our core business is clear, and our systems and processes reflect that. | | | | | |
4. Our 10-year TargetTM is clear and has been communicated to everyone. | | | | | |
5. Our target market is clear, and our sales and marketing efforts communicate them. | | | | | |
6. Our differentiators are clear, and all of our sales and marketing efforts communicate them. | | | | | |
7. We have a proven process of doing business with our customers. It has been named and visually illustrated, and everyone is adhering to it. | | | | | |
8. All of the people in our organization are the right people. | | | | | |
9. Our accountability chart (organizational chart of roles and responsibilities) is clear, complete and constantly updated. | | | | | |
10. Everyone is in the right seat. | | | | | |
11. Our leadership is open and honest, and demonstrates a high level of trust. | | | | | |
12. Everyone has Rocks and is focused on them (3 to 7 priorities per quarter) | | | | | |
13. Everyone is engaged in regular weekly meetings. | | | | | |
14. All meetings are on the same day and at the same time each week, have the same printed agenda, start on time and, end on time. | | | | | |
15. All teams clearly identify, discuss, and solve key issues for the greater good and long term. | | | | | |
16. Our systems and processes are documented, simplified, and followed by all. | | | | | |
17. We have a system for receiving regular customer and employee feedback, and we know their level of satisfaction. | | | | | |
18. A Scorecard for weekly metrics and measurable is in place. | | | | | |
19. Everyone in the organization has a number. | | | | | |
20. We have a budget and are monitoring it regularly (e.g., monthly or quarterly. ) | | | | | |